Workplace Essentials: Bullying, Harassment, Violence and Hygiene Training Online Bundle, 5 Certificate Courses

How to Avoid and Protect Yourself from Bullying

Workplace Essentials: Bullying, Harassment, Violence and Hygiene Training Online Bundle, 5 Certificate Courses

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Get Bullying in the Workplace, Workplace Harassment: What It Is and What to Do About It, Workplace Violence: How to Manage Anger and Violence in the Workplace, Creating a Workplace Wellness Program, and Tough Topics: Talking to Employees about Personal Hygiene in this Bundle

1. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

2. Workplace Harassment: What It Is and What to Do About It: Prevent And Handle Workplace Harassment

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

3. Workplace Violence: How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

4. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.

5. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Workplace Essentials: Bullying, Harassment, Violence and Hygiene Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Bullying in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Workplace Harassment: What It Is and What to Do About It Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Harassment

  • What Is Harassment?
  • Types of Harassment
  • Legal Definitions
  • Summary
  • Reasonable Man/Reasonable Woman

 Session 3: Defining Sexual Harassment

  • What is Sexual Harassment?
  • Types of Harassment
  • Behavior Categories
  • Questionable Scenarios
  • Is This Harassment? Scenario One
  • Is This Harassment? Scenario Two
  • Is This Harassment? Scenario Three
  • Is This Harassment? Scenario Four
  • Is This Harassment? Scenario Five

 Session 4: The Purpose of Training

  • Why is Training Important?

 Session 5: Creating a Harassment Policy

  • Key Policy Points
  • Writing the Policy
  • The Complaint Procedure
  • Educating Staff
  • Monitoring the Policy

 Session 6: Other Prevention Strategies

  • Making Connections

 Session 7: Nipping it in the Bud

  • Your Role as a Manager
  • Making Connections

 Session 8: Protecting Yourself

  • Minimizing Your Risks
  • Key Strategies

 Session 9: What If It Happens to Me?

  • What Works and What Doesn’t?
  • Strategies that Do Work
  • Saying No

 Session 10: What If It’s Happening to Someone Else?

  • What’s Really Happening? Part One
  • What’s Really Happening? Part Two

 Session 11: Someone Has Filed a Complaint Against Me!

  • Steps to Deal with the Situation

 Session 12: Addressing a Complaint

  • Addressing a Complaint

 Session 13: Handling False Complaints

  • About False Complaints, Part One
  • About False Complaints, Part Two

 Session 14: Mediation

  • Basics of Mediation
  • Choosing a Mediator
  • External Mediator
  • The Mediation Process
  • Step One: Preparation, Part Two
  • Step Two: The Meeting, Part One
  • Step Two: The Meeting, Part Two
  • Step Three: Resolution
  • How to Document Mediation

 Session 15: Investigating a Complaint

  • Setting up the Investigation
  • Choosing the Investigator
  • Key Qualities for an Investigator
  • The Investigation Plan
  • Sample Issues
  • The Investigation Process
  • Sample Issues
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights
  • About Confidentiality
  • Documents to Review
  • Location Evidence
  • The Manager’s Role During the Investigation
  • Managing the People Involved
  • Creating the Report, Part One
  • Creating the Report, Part Two
  • Who Should See the Report?
  • Verbal Sharing
  • Written Sharing
  • What Information Should Be Shared?
  • Who Should Share This Information With the Recipients?

 Session 16: Making the Decision

  • Who Makes the Decision?
  • When Should a Lawyer Be Involved?

 Session 17: Creating Solutions

  • To Fix or to Punish?
  • Outcomes for the Complainant
  • Outcomes for the Respondent
  • Changes in the Organization

 Session 18: After It’s Over

  • Getting Back to Normal
  • Maintaining Records

 Session 19: Skill Application

  • Process Overview
  • Key Players
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is Workplace Violence?

  • Defining Violence
  • The Cycle of Violence
  • The Warning Signs
  • Maintaining Context

 Session 3: Understanding the Behavior Wheel

  • The Behavior Wheel
  • Case Study
  • Anger and the Behavior Wheel

 Session 4: The Anger Management Process

  • The Seven Steps
  • Step One: Decide What to Do
  • Step Two: Be Direct
  • Mini Case Study
  • Step Three: Acknowledge Feelings
  • Step Four: Find Something in Common
  • Step Five: Depersonalize
  • Feedback vs. Attacks
  • Responding Appropriately
  • Mini Case Study
  • Step Six: Getting to the Real Issues
  • Case Study, Part One
  • Case Study, Part Two
  • Case Study, Part Three
  • Case Study, Part Four
  • Case Study, Part Five
  • Letting Go, Part One
  • Letting Go, Part Two

 Session 5: Communicating Better

  • Building Your Message
  • I Messages
  • The Assertiveness Formula
  • Applying the Assertiveness Formula
  • Making Connections
  • Asking Questions
  • Planning Your Questions
  • Three Keys

 Session 6: Basic Problem Solving Tools

  • The Three-Phase Model
  • The Problem Solving Model
  • The Importance of the Model
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • Phase Two
  • Creative Thinking Methods
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Using Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • Task Information
  • Skill Application
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

 Session 8: A Systems Approach

  • The Nine Stage Plan

 Session 9: Developing a Policy and Program

  • The Policy: The Purpose
  • The Policy: The Elements
  • The Policy: Staff Responsibilities
  • The Programs

 Session 10: Risk Assessment

  • The Five Stages
  • Stage One: The Risk Assessment Team
  • Stage Two: The Workplace Assessment
  • Stage Three, Part One: Victim Assessment
  • Stage Three, Part Two: Perpetrator Assessment
  • Red Flags
  • Stage Four: Workplace Survey
  • Stage Five: Developing a Hazard Checklist
  • Part One: Case Study (Summary)
  • Part One: Case Study (Floor Plan)
  • Part One: Case Study (Staff Hours)
  • Part Two: Risk Assessment (Workplace Assessment)
  • Part Two: Risk Assessment (Victim Assessment)
  • Part Two: Risk Assessment (Perpetrator Assessment)
  • Part Two: Risk Assessment (Workplace Survey)
  • Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

  • Getting it Right
  • Key Strategies
  • Checking Tests Out

 Session 12: Workplace Design

  • Layout Issues with the Acme Widgets Company: Case Study
  • Task

 Session 13: Workplace Practices and Procedures

  • Workplace Policies
  • Human Resources
  • Staff Management
  • Security Measures
  • Workplace Procedures

 Session 14: Security Systems and Personnel

  • Systems Criteria
  • Security Systems, Part One
  • Security Systems, Part Two
  • Security Personnel
  • Case Study: Staffing Schedule
  • Case Study: Floor Plan
  • Task

 Session 15: Training Programs

  • Developing a Program
  • Contents of the Program
  • Summary

 Session 16: Developing Emergency Response Plans

  • Guide to Developing a Plan
  • People to Include
  • Items to Address
  • Case Study: Summary
  • Case Study: Floor Plan
  • Case Study: Staff Hours
  • Case Study: Security Systems
  • Task

 Session 17: Program Review

  • Review Components

 Session 18: Developing a Threat Response Process

  • Introduction
  • The 14 Stages
  • The Threat Review Team

 Session 19: The Immediate Response

  • What To Do When Violence Happens
  • Next Steps
  • Stage One of the Threat Response Process, Part One
  • Stage One of the Threat Response Process, Part Two
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three
  • Questions, Part Four

 Session 20: Consulting with the Experts

  • Stage Two

 Session 21: Gathering Additional Information

  • Gathering Information
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three

 Session 22: Re-Evaluating Information

  • Stage Four
  • Stage Five

 Session 23: Communicating Incidents and Threats

  • Stage Six, Part One
  • Stage Six, Part Two
  • Developing a Communication Plan
  • Staff List
  • Questions

 Session 24: Interviewing Employees

  • Stage Seven
  • Stage Eight
  • Making Connections
  • Task

 Session 25: Risk Level Analysis

  • Stage Nine
  • The Five Categories
  • Case Studies, Part One
  • Case Studies, Part Two

 Session 26: Reviewing the Options

  • Stage Ten
  • Possible Outcomes
  • About Termination
  • Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

  • About Stage Fourteen
  • Debriefing for the Threat Assessment Team
  • Helping the Healing

 Session 28: Incident Response Checklist

  • Framework Checklist, Part One
  • Framework Checklist, Part Two
  • Framework Checklist, Part Three
  • Framework Checklist, Part Four
  • Framework Checklist, Part Five
  • Framework Checklist, Part Six
  • Framework Checklist, Part Seven
  • Framework Checklist, Part Eight
  • Framework Checklist, Part Nine
  • Framework Checklist, Part Ten
  • Framework Checklist, Part Eleven
  • Framework Checklist, Part Twelve
  • Framework Checklist, Part Thirteen
  • Framework Checklist, Part Fourteen
  • Framework Checklist, Part Fifteen
  • Framework Checklist, Part Sixteen

 Session 29: Process Application

  • Reviewing the Process, Part One
  • Reviewing the Process, Part Two
  • Reviewing the Process, Part Three
  • Reviewing the Process, Part Four
  • Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Creating a Workplace Wellness Program Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two
  • Pre-Assignment, Part Three

 Session 2: The Case for Wellness

  • Benefits of Workplace Wellness Programs
  • Bottom Line Benefits
  • Extending Beyond the Workplace
  • Program Elements

 Session 3: Building the Foundation

  • Creating the Committee
  • Sample Terms of Reference – ABC Company Wellness Committee
  • Making Connections
  • Outlining the Program
  • Making Connections
  • Making Connections Answer
  • Gathering Resources
  • Identifying Resources
  • Gathering Resources
  • Cultural Elements
  • Questionnaire

 Session 4: Gathering Support

  • Taking Action
  • Reflection

 Session 5: Gathering Data

  • Gathering Data
  • Challenges with Data
  • Other Ways to Measure
  • Current Reality – Pre-Assignment Review
  • Making Connections (Part Two)
  • Looking Around Us
  • Research Help
  • Get Organized
  • Preview
  • Ask
  • Read
  • Read, Part Two
  • Summarize
  • Summarize, Part Two
  • Summarize, Part Two
  • Summarize, Part Three
  • Evaluate

 Session 6: Performing a Needs Analysis

  • The ICE Method
  • When is a Wellness Program Not Appropriate?
  • Underlying Issues
  • Three Steps
  • The ICE Cycle
  • Isolating
  • Consulting
  • Evaluating
  • Making the Pitch

 Session 7: Program Elements

  • Case Study One: From Sedentary to Sensational
  • Case Study Two: Smoking Cessation Program
  • Case Study Three: Nutrition Program
  • Case Study Four: Alcohol and Drug Program
  • Case Study Five: New Parent Program
  • Case Study Six: Flexible Work Hours Program

 Session 8: Implementing Your Workplace Wellness Program

  • Implementation Options
  • Tips for Success
  • Identifying Motivators

 Session 9: Reviewing the Plan

  • Evaluating Prior to Launch
  • Getting the Executive on Board
  • Getting Employees on Board

 Session 10: Evaluating and Reporting Results

  • Ratios and Statistics
  • Gathering Statistics
  • Understanding Ratios
  • Making it Count

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Tough Topics: Talking to Employees about Personal Hygiene Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Let's Talk About It!

  •     Introduction
  •     On A Personal Note
  •     A Business Case

Session 3: Guidelines for Difficult Conversations

  •     A Step-by-Step Guide
  •     Step One: Set the Time and Place
  •     Step Two: Use a Soft Opener that Asks for Feedback
  •     Step Three: Describe the Issue as You or Others Have Observed It
  •     Step Four: Describe the Impact on the Employee and the Workplace
  •     Step Five: Outline the Options
  •     Getting the Facts
  •     Making Connections

Session 4: Overcoming Objections

  •     Common Barriers
  •     The Person Becomes Offended
  •     The Person Won’t Admit That They Have a Problem
  •     The Person Refuses To Change Their Hygiene Habits or Appearance
  •     The Issue Reoccurs Frequently
  •     The Person Feels Discriminated Against Because They Have a Disability
  •     Making Connections

Session 5: Bad Hair Days (And Weeks... and Months...)

  •     Case Study
  •     Suggested Approach
  •     Dealing with Dandruff

Session 6: Addressing Piercings and Body Artwork

  •     Case Study
  •     A Note about Body Art

Session 7: Helping Employees Dress for Success

  •     Introduction
  •     Dress Code Violations
  •     Special Scenarios
  •     Offering Resources

Session 8: Bad Breath

  •     Bad Breath, Part One
  •     Bad Breath, Part Two

Session 9: Body Odor

  •     Inadequate Personal Hygiene, Part One
  •     Inadequate Personal Hygiene, Part Two
  •     Inadequate Personal Hygiene, Part Three
  •     Excessive Personal Hygiene
  •     Medical Reasons
  •     The Scent of Alcohol or Drugs

Session 10: Gastrointestinal Issues

  •     Case Study
  •     Dealing with Flatulence
  •     Dealing with Incontinence, Part One
  •     Dealing with Incontinence, Part Two

Session 11: Bad Habits

  •     Making Connections

Session 12: Putting it into Practice

  •     Making Connections

Session 13: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Bullying in the Workplace, Workplace Harassment: What It Is and What to Do About It, Workplace Violence: How to Manage Anger and Violence in the Workplace, Creating a Workplace Wellness Program, and Tough Topics: Talking to Employees about Personal Hygiene in this Bundle

1. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

2. Workplace Harassment: What It Is and What to Do About It: Prevent And Handle Workplace Harassment

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

3. Workplace Violence: How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

4. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.

5. Tough Topics: Talking to Employees about Personal Hygiene: Learn How To Deal With Tough Situations

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Workplace Essentials: Bullying, Harassment, Violence and Hygiene Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Bullying in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate in Workplace Harassment: What It Is and What to Do About It Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Harassment

  • What Is Harassment?
  • Types of Harassment
  • Legal Definitions
  • Summary
  • Reasonable Man/Reasonable Woman

 Session 3: Defining Sexual Harassment

  • What is Sexual Harassment?
  • Types of Harassment
  • Behavior Categories
  • Questionable Scenarios
  • Is This Harassment? Scenario One
  • Is This Harassment? Scenario Two
  • Is This Harassment? Scenario Three
  • Is This Harassment? Scenario Four
  • Is This Harassment? Scenario Five

 Session 4: The Purpose of Training

  • Why is Training Important?

 Session 5: Creating a Harassment Policy

  • Key Policy Points
  • Writing the Policy
  • The Complaint Procedure
  • Educating Staff
  • Monitoring the Policy

 Session 6: Other Prevention Strategies

  • Making Connections

 Session 7: Nipping it in the Bud

  • Your Role as a Manager
  • Making Connections

 Session 8: Protecting Yourself

  • Minimizing Your Risks
  • Key Strategies

 Session 9: What If It Happens to Me?

  • What Works and What Doesn’t?
  • Strategies that Do Work
  • Saying No

 Session 10: What If It’s Happening to Someone Else?

  • What’s Really Happening? Part One
  • What’s Really Happening? Part Two

 Session 11: Someone Has Filed a Complaint Against Me!

  • Steps to Deal with the Situation

 Session 12: Addressing a Complaint

  • Addressing a Complaint

 Session 13: Handling False Complaints

  • About False Complaints, Part One
  • About False Complaints, Part Two

 Session 14: Mediation

  • Basics of Mediation
  • Choosing a Mediator
  • External Mediator
  • The Mediation Process
  • Step One: Preparation, Part Two
  • Step Two: The Meeting, Part One
  • Step Two: The Meeting, Part Two
  • Step Three: Resolution
  • How to Document Mediation

 Session 15: Investigating a Complaint

  • Setting up the Investigation
  • Choosing the Investigator
  • Key Qualities for an Investigator
  • The Investigation Plan
  • Sample Issues
  • The Investigation Process
  • Sample Issues
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights
  • About Confidentiality
  • Documents to Review
  • Location Evidence
  • The Manager’s Role During the Investigation
  • Managing the People Involved
  • Creating the Report, Part One
  • Creating the Report, Part Two
  • Who Should See the Report?
  • Verbal Sharing
  • Written Sharing
  • What Information Should Be Shared?
  • Who Should Share This Information With the Recipients?

 Session 16: Making the Decision

  • Who Makes the Decision?
  • When Should a Lawyer Be Involved?

 Session 17: Creating Solutions

  • To Fix or to Punish?
  • Outcomes for the Complainant
  • Outcomes for the Respondent
  • Changes in the Organization

 Session 18: After It’s Over

  • Getting Back to Normal
  • Maintaining Records

 Session 19: Skill Application

  • Process Overview
  • Key Players
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is Workplace Violence?

  • Defining Violence
  • The Cycle of Violence
  • The Warning Signs
  • Maintaining Context

 Session 3: Understanding the Behavior Wheel

  • The Behavior Wheel
  • Case Study
  • Anger and the Behavior Wheel

 Session 4: The Anger Management Process

  • The Seven Steps
  • Step One: Decide What to Do
  • Step Two: Be Direct
  • Mini Case Study
  • Step Three: Acknowledge Feelings
  • Step Four: Find Something in Common
  • Step Five: Depersonalize
  • Feedback vs. Attacks
  • Responding Appropriately
  • Mini Case Study
  • Step Six: Getting to the Real Issues
  • Case Study, Part One
  • Case Study, Part Two
  • Case Study, Part Three
  • Case Study, Part Four
  • Case Study, Part Five
  • Letting Go, Part One
  • Letting Go, Part Two

 Session 5: Communicating Better

  • Building Your Message
  • I Messages
  • The Assertiveness Formula
  • Applying the Assertiveness Formula
  • Making Connections
  • Asking Questions
  • Planning Your Questions
  • Three Keys

 Session 6: Basic Problem Solving Tools

  • The Three-Phase Model
  • The Problem Solving Model
  • The Importance of the Model
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • Phase Two
  • Creative Thinking Methods
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Using Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • Task Information
  • Skill Application
  • Phase Two: Decision Making
  • Phase Three: Planning and Organizing

 Session 7: Other Ways of Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

 Session 8: A Systems Approach

  • The Nine Stage Plan

 Session 9: Developing a Policy and Program

  • The Policy: The Purpose
  • The Policy: The Elements
  • The Policy: Staff Responsibilities
  • The Programs

 Session 10: Risk Assessment

  • The Five Stages
  • Stage One: The Risk Assessment Team
  • Stage Two: The Workplace Assessment
  • Stage Three, Part One: Victim Assessment
  • Stage Three, Part Two: Perpetrator Assessment
  • Red Flags
  • Stage Four: Workplace Survey
  • Stage Five: Developing a Hazard Checklist
  • Part One: Case Study (Summary)
  • Part One: Case Study (Floor Plan)
  • Part One: Case Study (Staff Hours)
  • Part Two: Risk Assessment (Workplace Assessment)
  • Part Two: Risk Assessment (Victim Assessment)
  • Part Two: Risk Assessment (Perpetrator Assessment)
  • Part Two: Risk Assessment (Workplace Survey)
  • Part Two: Risk Assessment (Hazard Checklist)

 Session 11: Hiring Practices

  • Getting it Right
  • Key Strategies
  • Checking Tests Out

 Session 12: Workplace Design

  • Layout Issues with the Acme Widgets Company: Case Study
  • Task

 Session 13: Workplace Practices and Procedures

  • Workplace Policies
  • Human Resources
  • Staff Management
  • Security Measures
  • Workplace Procedures

 Session 14: Security Systems and Personnel

  • Systems Criteria
  • Security Systems, Part One
  • Security Systems, Part Two
  • Security Personnel
  • Case Study: Staffing Schedule
  • Case Study: Floor Plan
  • Task

 Session 15: Training Programs

  • Developing a Program
  • Contents of the Program
  • Summary

 Session 16: Developing Emergency Response Plans

  • Guide to Developing a Plan
  • People to Include
  • Items to Address
  • Case Study: Summary
  • Case Study: Floor Plan
  • Case Study: Staff Hours
  • Case Study: Security Systems
  • Task

 Session 17: Program Review

  • Review Components

 Session 18: Developing a Threat Response Process

  • Introduction
  • The 14 Stages
  • The Threat Review Team

 Session 19: The Immediate Response

  • What To Do When Violence Happens
  • Next Steps
  • Stage One of the Threat Response Process, Part One
  • Stage One of the Threat Response Process, Part Two
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three
  • Questions, Part Four

 Session 20: Consulting with the Experts

  • Stage Two

 Session 21: Gathering Additional Information

  • Gathering Information
  • Case Study
  • Questions, Part One
  • Questions, Part Two
  • Questions, Part Three

 Session 22: Re-Evaluating Information

  • Stage Four
  • Stage Five

 Session 23: Communicating Incidents and Threats

  • Stage Six, Part One
  • Stage Six, Part Two
  • Developing a Communication Plan
  • Staff List
  • Questions

 Session 24: Interviewing Employees

  • Stage Seven
  • Stage Eight
  • Making Connections
  • Task

 Session 25: Risk Level Analysis

  • Stage Nine
  • The Five Categories
  • Case Studies, Part One
  • Case Studies, Part Two

 Session 26: Reviewing the Options

  • Stage Ten
  • Possible Outcomes
  • About Termination
  • Stages Eleven, Twelve, and Thirteen

 Session 27: Analyzing the Impact

  • About Stage Fourteen
  • Debriefing for the Threat Assessment Team
  • Helping the Healing

 Session 28: Incident Response Checklist

  • Framework Checklist, Part One
  • Framework Checklist, Part Two
  • Framework Checklist, Part Three
  • Framework Checklist, Part Four
  • Framework Checklist, Part Five
  • Framework Checklist, Part Six
  • Framework Checklist, Part Seven
  • Framework Checklist, Part Eight
  • Framework Checklist, Part Nine
  • Framework Checklist, Part Ten
  • Framework Checklist, Part Eleven
  • Framework Checklist, Part Twelve
  • Framework Checklist, Part Thirteen
  • Framework Checklist, Part Fourteen
  • Framework Checklist, Part Fifteen
  • Framework Checklist, Part Sixteen

 Session 29: Process Application

  • Reviewing the Process, Part One
  • Reviewing the Process, Part Two
  • Reviewing the Process, Part Three
  • Reviewing the Process, Part Four
  • Reviewing the Process, Part Five

 Session 30: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Creating a Workplace Wellness Program Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two
  • Pre-Assignment, Part Three

 Session 2: The Case for Wellness

  • Benefits of Workplace Wellness Programs
  • Bottom Line Benefits
  • Extending Beyond the Workplace
  • Program Elements

 Session 3: Building the Foundation

  • Creating the Committee
  • Sample Terms of Reference – ABC Company Wellness Committee
  • Making Connections
  • Outlining the Program
  • Making Connections
  • Making Connections Answer
  • Gathering Resources
  • Identifying Resources
  • Gathering Resources
  • Cultural Elements
  • Questionnaire

 Session 4: Gathering Support

  • Taking Action
  • Reflection

 Session 5: Gathering Data

  • Gathering Data
  • Challenges with Data
  • Other Ways to Measure
  • Current Reality – Pre-Assignment Review
  • Making Connections (Part Two)
  • Looking Around Us
  • Research Help
  • Get Organized
  • Preview
  • Ask
  • Read
  • Read, Part Two
  • Summarize
  • Summarize, Part Two
  • Summarize, Part Two
  • Summarize, Part Three
  • Evaluate

 Session 6: Performing a Needs Analysis

  • The ICE Method
  • When is a Wellness Program Not Appropriate?
  • Underlying Issues
  • Three Steps
  • The ICE Cycle
  • Isolating
  • Consulting
  • Evaluating
  • Making the Pitch

 Session 7: Program Elements

  • Case Study One: From Sedentary to Sensational
  • Case Study Two: Smoking Cessation Program
  • Case Study Three: Nutrition Program
  • Case Study Four: Alcohol and Drug Program
  • Case Study Five: New Parent Program
  • Case Study Six: Flexible Work Hours Program

 Session 8: Implementing Your Workplace Wellness Program

  • Implementation Options
  • Tips for Success
  • Identifying Motivators

 Session 9: Reviewing the Plan

  • Evaluating Prior to Launch
  • Getting the Executive on Board
  • Getting Employees on Board

 Session 10: Evaluating and Reporting Results

  • Ratios and Statistics
  • Gathering Statistics
  • Understanding Ratios
  • Making it Count

 A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Tough Topics: Talking to Employees about Personal Hygiene Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Let's Talk About It!

  •     Introduction
  •     On A Personal Note
  •     A Business Case

Session 3: Guidelines for Difficult Conversations

  •     A Step-by-Step Guide
  •     Step One: Set the Time and Place
  •     Step Two: Use a Soft Opener that Asks for Feedback
  •     Step Three: Describe the Issue as You or Others Have Observed It
  •     Step Four: Describe the Impact on the Employee and the Workplace
  •     Step Five: Outline the Options
  •     Getting the Facts
  •     Making Connections

Session 4: Overcoming Objections

  •     Common Barriers
  •     The Person Becomes Offended
  •     The Person Won’t Admit That They Have a Problem
  •     The Person Refuses To Change Their Hygiene Habits or Appearance
  •     The Issue Reoccurs Frequently
  •     The Person Feels Discriminated Against Because They Have a Disability
  •     Making Connections

Session 5: Bad Hair Days (And Weeks... and Months...)

  •     Case Study
  •     Suggested Approach
  •     Dealing with Dandruff

Session 6: Addressing Piercings and Body Artwork

  •     Case Study
  •     A Note about Body Art

Session 7: Helping Employees Dress for Success

  •     Introduction
  •     Dress Code Violations
  •     Special Scenarios
  •     Offering Resources

Session 8: Bad Breath

  •     Bad Breath, Part One
  •     Bad Breath, Part Two

Session 9: Body Odor

  •     Inadequate Personal Hygiene, Part One
  •     Inadequate Personal Hygiene, Part Two
  •     Inadequate Personal Hygiene, Part Three
  •     Excessive Personal Hygiene
  •     Medical Reasons
  •     The Scent of Alcohol or Drugs

Session 10: Gastrointestinal Issues

  •     Case Study
  •     Dealing with Flatulence
  •     Dealing with Incontinence, Part One
  •     Dealing with Incontinence, Part Two

Session 11: Bad Habits

  •     Making Connections

Session 12: Putting it into Practice

  •     Making Connections

Session 13: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
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Course Summary

Course ID No.: 002WEBHVHTBVS
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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