Certificate In Telephone Etiquette Online Course

Improve How You Communicate on the Telephone

Certificate In Telephone Etiquette Online Course

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RM799

Save RM300 (27%)
OFF RRP RM1099
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Learn How Important it is to Develop Better Telephone Communication Skills

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

By the end of this Telephone Etiquette Online Short Course, you will be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

  • Words from the Wise

Entry requirements

Students must have basic literacy and numeracy skills

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

  • Microsoft Office 2003 or equivalent, and
  • Microsoft Windows 98, or
  • Mac OS X, and
  • CD-ROM drive.

Students will also need access to a printer and the following applications:

  • Adobe Acrobat Reader

Customer Reviews

5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%
(3232)
Average rating 4 out of 5 stars

22 September 2019 08:43:21 PM

I found the videos very informative

20 September 2019 10:28:18 PM

It is very through explanation and solutions in the units listed of this course.
Really learned a lot and hope to start follow it.

18 September 2019 12:32:12 PM

This course has given me a guideline to procrastinate less and help prioritize my tasks at hand.

18 September 2019 07:57:08 AM

This first week gave me great ideas to organize my life to become more confident and successful.

17 September 2019 08:25:48 PM

I found this section of the course to be very useful as a continue it to study, this section gave me more of an understanding in goal setting and getting things done at work and at home through the various different strategies and acronyms used throughout the course and the detailed information presented to.

15 September 2019 05:46:33 PM

I enjoyed completing this.

15 September 2019 02:54:17 PM

It was a good refresher for me and gave me a few tips to improve my own workspace.

12 September 2019 03:47:49 PM

Excellent Course, thoroughly enjoyed it.

12 September 2019 02:21:35 PM

cool

9 September 2019 08:35:35 PM

Awesome course

9 September 2019 02:40:01 AM

I found the course very helpful and it was presented well. I enjoyed it very much

8 September 2019 09:15:59 PM

I found the course an eye opener, inspiring and I found that personal success is halted by fear. But fear is merely a story about the future that has not been told yet.

8 September 2019 02:01:29 PM

i finish my personal success,and about this course is very good they gave me alot of idea how to be success of supervisor.

7 September 2019 12:40:10 PM

The greatest course around

5 September 2019 03:59:51 AM

This course is a true resource to apply in any field. Persoanally or professionally, the organizational skills that I received help to improve the quality of my life regarding to the time and energy invested in each activity. It is an usefull tool to kkep in mind always.

4 September 2019 10:23:14 PM

I HIGHLY RECOMEND THIS COURSE TO EVERYONE THAT COME ACROSS IT. IT HELPS BRING YOU BACK ON FOCUS.

4 September 2019 10:15:50 PM

IT IS AN ESSENTIAL COURSE FOR EVERYONE TO SET YOU ON THE RIGHT TRACK.
I RECOMMEND IT FOR EVERYONE TO BRING YOU BACK TO FOCUS

4 September 2019 09:16:27 PM

My review is very good. I love this course to many things that I can learn to be a good supervisor and leadership

4 September 2019 05:21:01 PM

Course material was good - content was kept light, but relevant. made the course easy to manage

3 September 2019 04:27:33 PM

thankyou very much.

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About this Course

Learn How Important it is to Develop Better Telephone Communication Skills

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

By the end of this Telephone Etiquette Online Short Course, you will be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

  • Words from the Wise

Entry requirements

Students must have basic literacy and numeracy skills

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

  • Microsoft Office 2003 or equivalent, and
  • Microsoft Windows 98, or
  • Mac OS X, and
  • CD-ROM drive.

Students will also need access to a printer and the following applications:

  • Adobe Acrobat Reader
(3232)
Average rating 4 out of 5 stars
5 star
49%
4 star
31%
3 star
13%
2 star
5%
1 star
2%

22 September 2019 08:43:21 PM

I found the videos very informative

20 September 2019 10:28:18 PM

It is very through explanation and solutions in the units listed of this course.
Really learned a lot and hope to start follow it.

18 September 2019 12:32:12 PM

This course has given me a guideline to procrastinate less and help prioritize my tasks at hand.

18 September 2019 07:57:08 AM

This first week gave me great ideas to organize my life to become more confident and successful.

17 September 2019 08:25:48 PM

I found this section of the course to be very useful as a continue it to study, this section gave me more of an understanding in goal setting and getting things done at work and at home through the various different strategies and acronyms used throughout the course and the detailed information presented to.

15 September 2019 05:46:33 PM

I enjoyed completing this.

15 September 2019 02:54:17 PM

It was a good refresher for me and gave me a few tips to improve my own workspace.

12 September 2019 03:47:49 PM

Excellent Course, thoroughly enjoyed it.

12 September 2019 02:21:35 PM

cool

9 September 2019 08:35:35 PM

Awesome course

9 September 2019 02:40:01 AM

I found the course very helpful and it was presented well. I enjoyed it very much

8 September 2019 09:15:59 PM

I found the course an eye opener, inspiring and I found that personal success is halted by fear. But fear is merely a story about the future that has not been told yet.

8 September 2019 02:01:29 PM

i finish my personal success,and about this course is very good they gave me alot of idea how to be success of supervisor.

7 September 2019 12:40:10 PM

The greatest course around

5 September 2019 03:59:51 AM

This course is a true resource to apply in any field. Persoanally or professionally, the organizational skills that I received help to improve the quality of my life regarding to the time and energy invested in each activity. It is an usefull tool to kkep in mind always.

4 September 2019 10:23:14 PM

I HIGHLY RECOMEND THIS COURSE TO EVERYONE THAT COME ACROSS IT. IT HELPS BRING YOU BACK ON FOCUS.

4 September 2019 10:15:50 PM

IT IS AN ESSENTIAL COURSE FOR EVERYONE TO SET YOU ON THE RIGHT TRACK.
I RECOMMEND IT FOR EVERYONE TO BRING YOU BACK TO FOCUS

4 September 2019 09:16:27 PM

My review is very good. I love this course to many things that I can learn to be a good supervisor and leadership

4 September 2019 05:21:01 PM

Course material was good - content was kept light, but relevant. made the course easy to manage

3 September 2019 04:27:33 PM

thankyou very much.

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Now Only RM799 Save RM300 (27%)
OFF RRP RM1099
Delivery Method Online
Get Info Pack

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Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value RM700)

 

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Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020TEOSC
Delivery Mode: Online
Course Access: Lifetime Course Access
Tutor Support: Yes
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes
Qualification: Certificate

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