Interpersonal Skills Online Certificate Course

Learn Powerful Communication Skills!

Interpersonal Skills Online Certificate Course

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Create better, meaningful personal and professional relationships with our Interpersonal Skills Training Course Online

Take your communication skills to the next level with our Interpersonal Skills Training Course Online. Our course will teach you how to become the vibrant, charismatic person who effortlessly connects with others.

Our comprehensive course will assist you in working towards being the person that leaves a lasting positive impression by giving you effective communication skills, providing you with powerful negotiation methods, and more.

Our Interpersonal Skills Training Course will teach you the best communication strategies that reflects your own personal style. You will discover the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.

At Courses For Success, our courses are designed by professionals for professionals. We maintain the highest level of quality courses to ensure your success. By completing our comprehensive Interpersonal Skills Training Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!

Key Learning Objectives

  • Appreciate the vital difference between hearing and listening
  • Understand ways to improve the verbal skill of asking questions
  • Communicate effectively with authority
  • Know what non-verbal communication is and how your knowledge of it can improve interpersonal relationships
  • Recognize the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
  • Identify ways of making a powerful introduction, recalling names, and managing circumstances when you can’t remember someone's name
  • Value seeing the other side’s point of view and be able to build bridges.  Understand that giving in without giving up can develop your conflict resolution skills
  • Appreciate that using facts and emotions can win people over to your side
  • Know how to share your opinions constructively
  • Discover ways to prepare for a negotiation, open a negotiation, bargain, and close a negotiation
  • Discover ways to make an impact through strong first impressions, situation evaluation and being passionate without becoming overbearing

Interpersonal Skills Training Course Online – Requirements

TheInterpersonal Skills Training Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Interpersonal Skills Training Course 
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Interpersonal Skills Training Course Online - Outline

Module One - Getting Started

Module Two - Verbal Communication Skills

Our choice of words can influence the thoughts, attitudes, and behavior of the people listening to us. In this module, we will discuss the different verbal communication skills like the art of listening, asking questions, and communicating with power.

Listening and Hearing

Most people hear, but only a few can really listen. Hearing is a purely biological process that only requires the entry of soundwaves into the ear. Listening, on the other hand, is understanding the meaning of what is being said.

Asking Questions

Communication involves the exchange of information between two parties. Questions are a way of eliciting specific information you are looking for. Intelligent questions make for an engaging conversation. Asking questions can help build rapport. Spark interest and curiosity in others.

Communicating with Power

Power in communication is the ability to influence, persuade, or make an impact. Powerful communicators are people associated with self-confidence, credibility, and self-confidence.

Module Three – Non-Verbal Communication Skills

Communication is not only verbal, but a lot of it also has to do with our body language, tone of voice, and the use of silence. In this part of the Interpersonal Skills Online Certificate course, we will discuss how non-verbal skills can help us send the right message.

Body Language

Body language is the message we send to other people with our posture, facial expression, gestures, and body movements. Some listeners pay more attention to body language than verbal messages. You become less credible when the body language does not reflect the spoken message.

The Signals You Send to Others

Non-verbal communication is often done unconsciously. This can be influenced by many things, including past habits, life experiences, personal models, culture, and hidden thoughts and feelings.  

It’s Not What You Say, It’s How You Say It

The way we speak has a critical role in how we effectively deliver our message. This includes the use of non-verbal communication, tone, and inflection.

Module Four – Making Small Talk and Moving Beyond

Small talk is an effective way of “breaking the ice.” Mastering the art of small talk can help you open many personal and professional doors. In this module, we will discuss how making small talk can help you start a conversation and prepare you for deeper levels of talk. 

Starting a Conversation

The hardest part when initiating friendships and productive business networks is to start the conversation. It can be very difficult, especially when you're introducing yourself to a stranger. Below are some tips in starting a conversation:

  • Understand what holds you back
  • Know what you have to offer
  • Be interested in people
  • Cultivate the attitude that meeting people is an enriching experience
  • Create an arsenal of conversation starters
  • Relax and be yourself

The Four Levels of Conversation

The real art of conversation is not only saying the right thing at the right place but also leaving the wrong things unsaid at a tempting moment. There is 4 levels f conversation based on the degree and amount of personal disclosure are:

  • Small talk
  • Fact disclosure
  • Viewpoints and opinions
  • Personal feelings

Module Five – Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

Addressing people by their name indicates respect. Remembering their names means you want to cultivate fruitful friendships and working partnerships.

Creating a Powerful Introduction

There are three important steps when introducing yourself effectively; these are:

  • Project warmth and confidence
  • State your first name and your last name
  • When the other person has given their name, repeat it in acknowledgment

Using Mnemonics

One technique that has proven itself in helping improve recall is the use of mnemonics. The process involves organizing and clustering things and ideas into meaningful data.

Uh-Oh… I’ve Forgotten Your Name

Finding yourself in a situation where another person says “hi” to us, but we have no idea who is talking to us can be awkward. To avoid these situations, it is recommended that you:

  • Understand why you forget names
  • Ask a third party
  • Ask for a card
  • Introduce other people to them
  • Be honest

Module Seven – Influencing Skills

The skill of influencing others is an asset, especially for those who are selling products and ideas. Nobody has the power to control people to buy from them. The next best thing is to have the skill to persuade them into buying.

Seeing the Other Side

The first step in influencing other people is by understanding how their mind works by entering their world. This means setting aside your opinions and looking at the situation from another person’s perspective.

Building a Bridge

Bridge building is essential for increasing rapport and affinity between people. It makes it easier for the other party to feel at ease when talking to you by creating an atmosphere of trust.

Giving in Without Giving Up

Issues are rarely black and white. In these cases, finding a compromise is the best decision. When trying to influence others, it is best that you first make some concessions. A person who is willing to “give in” from time to time is considered a person who is realistic and sincere.

Module Eight – Bringing People to Your Side

In the earlier module, we discussed the different ways on how you can increase your influence over other people. In this part of the course, we will discuss this further and learn how we could use persuasive techniques of appealing to a person’s emotions and reason.

A Dash of Emotion

Emotions have always been a major driving force on a person’s behavior. This is why advertisers always appeal to emotions all the time. Below are some of the things you should remember when adding a dash of emotion to your communication:

  • Focus on positive emotions as benefits
  • Focus on a negative emotion, and then add a call to action
  • Show that it’s personal

Plenty of Facts

Not all people can be swayed by emotions. Some situations require an appeal to the mind instead of the heart. To do this, you must base your reasoning on facts. Facts make for powerful, persuasive arguments since these can't be disputed.

Bringing it All Together

To get the best results, appeal to their emotions, and use facts to substantiate your arguments. This is a complete approach since you are appealing to both their heart and mind.

Module Nine - Sharing your Opinions

Social situations require a contribution from everybody. This situation allows you to share your opinion or present your personality to the world. In this module, you will learn the different skills you can use in sharing your opinion.

Using I-Messages

This message focuses on you as the speaker. When you use I-messages, you take responsibility for your own feelings.

Disagreeing Constructively

No two people are alike. And no matter the similarities, there is bound to be a point of disagreement. When you find yourself at the opposite side of the discussion, it is important that you keep your arguments constructive.

Building Consensus

Consensus means unanimous agreement on an area of contention. It is the ideal resolution of bargaining. Finding a middle ground or a win-win situation enables both parties to find a resolution to their disagreement, and better yet, saving face.

Module Ten – Negotiation Basics

In this part of the Interpersonal Skills Online course, we will take a look into the basic negotiation skills that can help you find the best deal for you and the other party. We will be discussing the different stages of negotiation: preparation, opening, bargaining, and closing.

Preparation

Preparation is half the battle. Preparing gives you the ability to anticipate the other party’s move. To be better prepared, here are some tips:

  • Research what is standard for the area
  • Know your boundaries
  • Step into their shoes
  • Identify areas of bargaining
  • Prepare yourself mentally, emotionally, and physically
  • Set up the time and venue of the negotiations

Opening

Your opening sets the tone for the whole bargaining session. It is also crucial that you pay attention to how the other party opens the negotiation.

Bargaining

The heart of the negotiation process is the actual bargaining. There are instances both parties are not far apart when it comes to their demands, which makes bargaining easy. However, negotiations can be tricky when neither party is ready to concede their position.

Closing

It signifies the end of the negotiation process. You must ensure that you are leaving the bargaining table with an agreement that is satisfactory for both sides.

Module Eleven – Making an Impact

Making an impact is not only being able to give a lasting impression about yourself. It is giving a lingering “positive” impression on the people you meet. In this module, we will discuss the different ways of making a positive impact on people.

  • Creating a Powerful First Impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve – Wrapping Up

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Career Development Courses

Looking to move up the business ladder? One of the career development online courses available at Courses For Success will help you reach the stars!

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
39%
4 star
39%
3 star
11%
2 star
10%
1 star
1%
(232)
Average rating 3.5 out of 5 stars

Brendan Munn

22 September 2020 03:51:28 AM

Fantastic

Ernest Fitzpatrick

12 August 2020 04:38:44 AM

Great course. Got alot out of this one

Portia Moshwene

10 August 2020 04:23:32 AM

With all the skills that i have learnt in this course i an confident that my interpersonal relationships will improve. and i will be able to attract more people into my circle.

Rachel Chen

2 June 2020 06:17:10 AM

great course

Lucy Hatton

20 May 2020 03:46:23 PM

This was a great refresher for communication and can be used in both professional and personal life. I would recommend this course to everyone.

Rachael Stewart

4 May 2020 04:54:55 PM

I enjoyed this course, easy to follow and interesting.

Lilly Terry-Bedwell

1 May 2020 09:55:03 AM

This course was very informative.

Opal Walker

2 April 2020 08:32:48 PM

This course was and helpful and informative

Kyle David Legge

2 April 2020 08:23:24 PM

I found this course useful and helpful

Shawn Waldron

29 March 2020 08:26:36 AM

Course content seems completely well prepared

Sylwia Gorlo

5 March 2020 01:14:59 AM

Thank you for very useful information:)

Amanda Coverdale

22 February 2020 02:10:09 AM

Great course

Łukasz Gościło

8 September 2019 11:56:12 PM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

Derek Luksza

4 September 2019 10:15:25 AM

well done organization

Melissa Nimmo

27 May 2019 10:37:37 AM

Easy to follow

Cole Adegoke

24 April 2019 09:09:49 PM

impactful

Cole Adegoke

24 April 2019 02:53:41 AM

This course has really help me to give more attention to minor details that will make big positive results in my disposition toward others. Thanks

Cheryl Fairbrother

20 April 2019 04:00:07 AM

Very good course material and very helpful

Jessica Chaffee

4 November 2018 12:54:03 PM

Great information

Amelia Radley

18 September 2018 07:23:17 PM

I really enjoyed this course, I find the information provided very useful and look forward to applying these new skills in my career.

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Create better, meaningful personal and professional relationships with our Interpersonal Skills Training Course Online

Take your communication skills to the next level with our Interpersonal Skills Training Course Online. Our course will teach you how to become the vibrant, charismatic person who effortlessly connects with others.

Our comprehensive course will assist you in working towards being the person that leaves a lasting positive impression by giving you effective communication skills, providing you with powerful negotiation methods, and more.

Our Interpersonal Skills Training Course will teach you the best communication strategies that reflects your own personal style. You will discover the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.

At Courses For Success, our courses are designed by professionals for professionals. We maintain the highest level of quality courses to ensure your success. By completing our comprehensive Interpersonal Skills Training Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!

Key Learning Objectives

  • Appreciate the vital difference between hearing and listening
  • Understand ways to improve the verbal skill of asking questions
  • Communicate effectively with authority
  • Know what non-verbal communication is and how your knowledge of it can improve interpersonal relationships
  • Recognize the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
  • Identify ways of making a powerful introduction, recalling names, and managing circumstances when you can’t remember someone's name
  • Value seeing the other side’s point of view and be able to build bridges.  Understand that giving in without giving up can develop your conflict resolution skills
  • Appreciate that using facts and emotions can win people over to your side
  • Know how to share your opinions constructively
  • Discover ways to prepare for a negotiation, open a negotiation, bargain, and close a negotiation
  • Discover ways to make an impact through strong first impressions, situation evaluation and being passionate without becoming overbearing

Interpersonal Skills Training Course Online – Requirements

TheInterpersonal Skills Training Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Interpersonal Skills Training Course 
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Interpersonal Skills Training Course Online - Outline

Module One - Getting Started

Module Two - Verbal Communication Skills

Our choice of words can influence the thoughts, attitudes, and behavior of the people listening to us. In this module, we will discuss the different verbal communication skills like the art of listening, asking questions, and communicating with power.

Listening and Hearing

Most people hear, but only a few can really listen. Hearing is a purely biological process that only requires the entry of soundwaves into the ear. Listening, on the other hand, is understanding the meaning of what is being said.

Asking Questions

Communication involves the exchange of information between two parties. Questions are a way of eliciting specific information you are looking for. Intelligent questions make for an engaging conversation. Asking questions can help build rapport. Spark interest and curiosity in others.

Communicating with Power

Power in communication is the ability to influence, persuade, or make an impact. Powerful communicators are people associated with self-confidence, credibility, and self-confidence.

Module Three – Non-Verbal Communication Skills

Communication is not only verbal, but a lot of it also has to do with our body language, tone of voice, and the use of silence. In this part of the Interpersonal Skills Online Certificate course, we will discuss how non-verbal skills can help us send the right message.

Body Language

Body language is the message we send to other people with our posture, facial expression, gestures, and body movements. Some listeners pay more attention to body language than verbal messages. You become less credible when the body language does not reflect the spoken message.

The Signals You Send to Others

Non-verbal communication is often done unconsciously. This can be influenced by many things, including past habits, life experiences, personal models, culture, and hidden thoughts and feelings.  

It’s Not What You Say, It’s How You Say It

The way we speak has a critical role in how we effectively deliver our message. This includes the use of non-verbal communication, tone, and inflection.

Module Four – Making Small Talk and Moving Beyond

Small talk is an effective way of “breaking the ice.” Mastering the art of small talk can help you open many personal and professional doors. In this module, we will discuss how making small talk can help you start a conversation and prepare you for deeper levels of talk. 

Starting a Conversation

The hardest part when initiating friendships and productive business networks is to start the conversation. It can be very difficult, especially when you're introducing yourself to a stranger. Below are some tips in starting a conversation:

  • Understand what holds you back
  • Know what you have to offer
  • Be interested in people
  • Cultivate the attitude that meeting people is an enriching experience
  • Create an arsenal of conversation starters
  • Relax and be yourself

The Four Levels of Conversation

The real art of conversation is not only saying the right thing at the right place but also leaving the wrong things unsaid at a tempting moment. There is 4 levels f conversation based on the degree and amount of personal disclosure are:

  • Small talk
  • Fact disclosure
  • Viewpoints and opinions
  • Personal feelings

Module Five – Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

Addressing people by their name indicates respect. Remembering their names means you want to cultivate fruitful friendships and working partnerships.

Creating a Powerful Introduction

There are three important steps when introducing yourself effectively; these are:

  • Project warmth and confidence
  • State your first name and your last name
  • When the other person has given their name, repeat it in acknowledgment

Using Mnemonics

One technique that has proven itself in helping improve recall is the use of mnemonics. The process involves organizing and clustering things and ideas into meaningful data.

Uh-Oh… I’ve Forgotten Your Name

Finding yourself in a situation where another person says “hi” to us, but we have no idea who is talking to us can be awkward. To avoid these situations, it is recommended that you:

  • Understand why you forget names
  • Ask a third party
  • Ask for a card
  • Introduce other people to them
  • Be honest

Module Seven – Influencing Skills

The skill of influencing others is an asset, especially for those who are selling products and ideas. Nobody has the power to control people to buy from them. The next best thing is to have the skill to persuade them into buying.

Seeing the Other Side

The first step in influencing other people is by understanding how their mind works by entering their world. This means setting aside your opinions and looking at the situation from another person’s perspective.

Building a Bridge

Bridge building is essential for increasing rapport and affinity between people. It makes it easier for the other party to feel at ease when talking to you by creating an atmosphere of trust.

Giving in Without Giving Up

Issues are rarely black and white. In these cases, finding a compromise is the best decision. When trying to influence others, it is best that you first make some concessions. A person who is willing to “give in” from time to time is considered a person who is realistic and sincere.

Module Eight – Bringing People to Your Side

In the earlier module, we discussed the different ways on how you can increase your influence over other people. In this part of the course, we will discuss this further and learn how we could use persuasive techniques of appealing to a person’s emotions and reason.

A Dash of Emotion

Emotions have always been a major driving force on a person’s behavior. This is why advertisers always appeal to emotions all the time. Below are some of the things you should remember when adding a dash of emotion to your communication:

  • Focus on positive emotions as benefits
  • Focus on a negative emotion, and then add a call to action
  • Show that it’s personal

Plenty of Facts

Not all people can be swayed by emotions. Some situations require an appeal to the mind instead of the heart. To do this, you must base your reasoning on facts. Facts make for powerful, persuasive arguments since these can't be disputed.

Bringing it All Together

To get the best results, appeal to their emotions, and use facts to substantiate your arguments. This is a complete approach since you are appealing to both their heart and mind.

Module Nine - Sharing your Opinions

Social situations require a contribution from everybody. This situation allows you to share your opinion or present your personality to the world. In this module, you will learn the different skills you can use in sharing your opinion.

Using I-Messages

This message focuses on you as the speaker. When you use I-messages, you take responsibility for your own feelings.

Disagreeing Constructively

No two people are alike. And no matter the similarities, there is bound to be a point of disagreement. When you find yourself at the opposite side of the discussion, it is important that you keep your arguments constructive.

Building Consensus

Consensus means unanimous agreement on an area of contention. It is the ideal resolution of bargaining. Finding a middle ground or a win-win situation enables both parties to find a resolution to their disagreement, and better yet, saving face.

Module Ten – Negotiation Basics

In this part of the Interpersonal Skills Online course, we will take a look into the basic negotiation skills that can help you find the best deal for you and the other party. We will be discussing the different stages of negotiation: preparation, opening, bargaining, and closing.

Preparation

Preparation is half the battle. Preparing gives you the ability to anticipate the other party’s move. To be better prepared, here are some tips:

  • Research what is standard for the area
  • Know your boundaries
  • Step into their shoes
  • Identify areas of bargaining
  • Prepare yourself mentally, emotionally, and physically
  • Set up the time and venue of the negotiations

Opening

Your opening sets the tone for the whole bargaining session. It is also crucial that you pay attention to how the other party opens the negotiation.

Bargaining

The heart of the negotiation process is the actual bargaining. There are instances both parties are not far apart when it comes to their demands, which makes bargaining easy. However, negotiations can be tricky when neither party is ready to concede their position.

Closing

It signifies the end of the negotiation process. You must ensure that you are leaving the bargaining table with an agreement that is satisfactory for both sides.

Module Eleven – Making an Impact

Making an impact is not only being able to give a lasting impression about yourself. It is giving a lingering “positive” impression on the people you meet. In this module, we will discuss the different ways of making a positive impact on people.

  • Creating a Powerful First Impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve – Wrapping Up

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Career Development Courses

Looking to move up the business ladder? One of the career development online courses available at Courses For Success will help you reach the stars!

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(232)
Average rating 3.5 out of 5 stars
5 star
39%
4 star
39%
3 star
11%
2 star
10%
1 star
1%

Brendan Munn

22 September 2020 03:51:28 AM

Fantastic

Ernest Fitzpatrick

12 August 2020 04:38:44 AM

Great course. Got alot out of this one

Portia Moshwene

10 August 2020 04:23:32 AM

With all the skills that i have learnt in this course i an confident that my interpersonal relationships will improve. and i will be able to attract more people into my circle.

Rachel Chen

2 June 2020 06:17:10 AM

great course

Lucy Hatton

20 May 2020 03:46:23 PM

This was a great refresher for communication and can be used in both professional and personal life. I would recommend this course to everyone.

Rachael Stewart

4 May 2020 04:54:55 PM

I enjoyed this course, easy to follow and interesting.

Lilly Terry-Bedwell

1 May 2020 09:55:03 AM

This course was very informative.

Opal Walker

2 April 2020 08:32:48 PM

This course was and helpful and informative

Kyle David Legge

2 April 2020 08:23:24 PM

I found this course useful and helpful

Shawn Waldron

29 March 2020 08:26:36 AM

Course content seems completely well prepared

Sylwia Gorlo

5 March 2020 01:14:59 AM

Thank you for very useful information:)

Amanda Coverdale

22 February 2020 02:10:09 AM

Great course

Łukasz Gościło

8 September 2019 11:56:12 PM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

Derek Luksza

4 September 2019 10:15:25 AM

well done organization

Melissa Nimmo

27 May 2019 10:37:37 AM

Easy to follow

Cole Adegoke

24 April 2019 09:09:49 PM

impactful

Cole Adegoke

24 April 2019 02:53:41 AM

This course has really help me to give more attention to minor details that will make big positive results in my disposition toward others. Thanks

Cheryl Fairbrother

20 April 2019 04:00:07 AM

Very good course material and very helpful

Jessica Chaffee

4 November 2018 12:54:03 PM

Great information

Amelia Radley

18 September 2018 07:23:17 PM

I really enjoyed this course, I find the information provided very useful and look forward to applying these new skills in my career.

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Benefits:
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Course Summary

Course ID: 020IS
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 6-8 Hours
Assessments: Yes
Qualification: Certificate

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