Crisis Management and Environment Audit Primer Training Online Bundle, 5 Certificate Courses

Learn the Basics of Environmental Audit

Crisis Management and Environment Audit Primer Training Online Bundle, 5 Certificate Courses

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Get An Environmental Audit Primer, Crisis Management, Creative Thinking & Innovation, Developing a High Reliability Organization and Managing Pressure & Maintaining Balance in this Bundle

1. An Environmental Audit Primer: Learn the Basics of Environmental Audit

It’s great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit, that’s how. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

It’s great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit, that’s how. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

2. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

3. Creative Thinking and Innovation: Develop Your Creative Side

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.

In this course, you will identify ways to develop your creative side and build a creative environment. You’ll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing).

4. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

5. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Crisis Management and Environment Audit Primer Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In An Environmental Audit Primer Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Auditing

  • Overview
  • Types of Audits, Part One
  • Types of Audits, Part Two

 Session 3: Internal Audit

  • Internal Audit
  • Auditors
  • Preparing and Conducting, Part One
  • Preparing and Conducting, Part Two

 Session 4: The Audit

  • Basics of an Audit
  • Identifying, Collecting and Preserving Evidence
  • Listening Techniques
  • Questioning Techniques
  • Questioning Exercise

 Session 5: Audit Checklist

  • Developing an Audit Checklist
  • Developing an Audit Checklist, Part One
  • Developing an Audit Checklist, Part Two
  • Developing an Audit Checklist, Part Three
  • Developing an Audit Checklist, Part Four

 Session 6: Conducting an Audit

  • Conducting the Audit

 Session 7: Noncompliance and Corrective Action

  • Recording Noncompliance
  • Taking Corrective Action

 Session 8: Audit Closing

  • Closing Meeting
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Crisis Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Creative Thinking and Innovation Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: What Is Creativity And Innovation?

  • Creativity And Innovation: A Breakdown
  • What Am I?
  • Know Your Creative Potential

Session 3: Individual Creativity

  • Know Yourself
  • Practice Makes Perfect
  • Give Yourself Some Distance
  • Give Yourself Time
  • Organize Your Life
  • Educate Yourself
  • Boost Your Creative Juices

Session 4: Get Creative

  • Pre-Assignment Review

Session 5: Developing The Right Environment For Creativity

  • What Does A Creative Environment Look Like?
  • Work In An Easy And Uninterrupted Concentration
  • Make Sure You Have Everything You Need
  • Take A Break When You Need To
  • Make Your Creative Space Your Own Space
  • Exercise And Eat Well
  • Get Plenty Of Rest
  • Clear Your Mind
  • Summary
  • Build Your Creative Environment

Session 6: Creativity And Innovation In Business

  • The Role Of Creativity And Innovation In Business
  • The Birth Of The Four Seasons: A Case Study
  • Questions

Session 7: Where Does Creativity Fit Into The Problem-Solving Process?

  • Problem-Solving Models
  • Another Perspective For Creative Problem Solving
  • Breaking Down The Model
  • Keeping An Open Mind
  • Solving Problems The "Right" Way
  • Phase One
  • Perception
  • Definition
  • Analysis
  • Analysis As A Funnel
  • Phase Two
  • Creative Thinking Methods
  • Brainstorming
  • Checkerboard
  • Research And Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet

Session 8: Defining The Problem

  • Problem Identification
  • Eight Essentials To Defining A Problem
  • Rephrase The Problem
  • Rephrasing Example
  • Expose And Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Practice Multiple Perspectives
  • Turn It Upside Down
  • Frame The Problem Purposely And Positively
  • Tie It All Together
  • Using The Power Of Eight
  • Problem One
  • Problem Two
  • Problem Three
  • Problem Four

Session 9: Creative Techniques

  • The RAP Model
  • RRRAAAP
  • Case Study
  • Summary
  • The Shoe Swap Technique
  • Breaking Down The Model
  • Techniques For Success
  • Walk A Mile
  • Using Mind Mapping
  • Advantages Of The Mind Map
  • Creating A Mind Map
  • Map It Out!
  • Metaphors And Analogies
  • Using Metaphors And Analogies To Express Ideas
  • Make A Metaphor
  • Situation/Solution Reversal
  • Case Study
  • Reverse It To Solve It
  • Bring On The Toys!
  • Draw Instead Of Write
  • Use Objects
  • Draw It Out!

Session 10: Encouraging Creativity In A Team

  • About Brainstorming
  • Creating Ground Rules
  • Individual Brainstorming
  • Plan It Out!
  • Rolestorming
  • Case Study
  • Act It Out!
  • The Stepladder Technique
  • Stepladder Model
  • Breaking Down The Model
  • Brainwriting
  • Steps To Brainwriting
  • Advantages Of Brainwriting
  • The Slip Writing Technique
  • The Crawford Slip Writing Technique Model
  • Breaking Down The Model

Session 11: Putting It All Together

  • Nancy Clue And The Case Of The Software Upgrade
  • Task
  • Create Ideas And Choose Your Solution

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want To Go
  • How I Will Get There

Course 4 - Certificate In Developing a High Reliability Organization Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Preoccupation with Failure
  •     Resistance to Simplification
  •     Sensitivity to Operations
  •     Commitment to Resilience
  •     Deference to Expertise

Session 2: What is a High Reliability Organization?

  •     High Reliability Organizations
  •     Links in the Chain, Part One
  •     Links in the Chain, Part Two
  •     HRO Principles

Session 3: Key Concepts

  •     Expectations, Normalization, and Mindfulness
  •     Normalization
  •     Mindfulness
  •     Making Connections
  •     Case Study

Session 4: The Anticipation Principles

  •     Preoccupation with Failure
  •     Case Study
  •     Making Connections
  •     Resistance to Simplification
  •     Case Study
  •     Making Connections
  •     Sensitivity to Operations
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 5: The Containment Principles

  •     Commitment to Resilience, Part One
  •     Commitment to Resilience, Part Two
  •     Case Study
  •     Making Connections
  •     Deference to Expertise
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 6: Auditing for High Reliability

  •     Auditing Techniques
  •     Churchill’s Four Questions
  •     Making Connections
  •     Sample Audit Questions

Session 7: Test Driving

  •     Case Study, Part One
  •     Case Study, Part Two
  •     Case Study, Part Three
  •     Task

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Managing Pressure and Maintaining Balance Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Under Pressure!

  •     Understanding Pressure
  •     Costs to the Employee
  •     Costs to Society
  •     Benefits of Creating Balance
  •     Pre-Assignment Review
  •     What the Statements Mean

Session 3: Getting to the Heart of the Matter

  •     Identifying Your Pressure Points
  •     What Are Your Pressure Points?
  •     Creating an Action Plan
  •     Pressure Point One
  •     Pressure Point Two
  •     Pressure Point Three
  •     Getting Prepared
  •     SPIRIT
  •     Considering Our Resources
  •     Asking for Help
  •     Finding the Right Helper
  •     Making Connections

Session 4: Emotional Intelligence

  •     The Seven Human Emotions
  •     What Do Emotions Tell Us?
  •     Summary
  •     The Emotional Map
  •     Plutchiks Wheel of Emotions
  •     Validating Emotions in Others
  •     Technique Two: SOLER
  •     Communication Tips and Tricks
  •     Words of Wisdom
  •     What is Optimism?
  •     Making the Shift
  •     What is Pessimism?
  •     Words of Wisdom
  •     Resilience

Session 5: Coping Toolkit

  •     Building the Stress Management Kit
  •     What is Anger?
  •     Controlling Our Response
  •     The Five Dimensions of Anger
  •     Making Connections
  •     Expressing Yourself
  •     I Messages
  •     The Assertive Formula
  •     Making Connections

Session 6: Getting Organized

  •     Why Prioritize?
  •     Identifying the Must-Do List
  •     Getting Help
  •     Doing It!

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get An Environmental Audit Primer, Crisis Management, Creative Thinking & Innovation, Developing a High Reliability Organization and Managing Pressure & Maintaining Balance in this Bundle

1. An Environmental Audit Primer: Learn the Basics of Environmental Audit

It’s great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit, that’s how. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

It’s great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit, that’s how. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

2. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

3. Creative Thinking and Innovation: Develop Your Creative Side

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.

In this course, you will identify ways to develop your creative side and build a creative environment. You’ll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing).

4. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

5. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Crisis Management and Environment Audit Primer Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In An Environmental Audit Primer Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Auditing

  • Overview
  • Types of Audits, Part One
  • Types of Audits, Part Two

 Session 3: Internal Audit

  • Internal Audit
  • Auditors
  • Preparing and Conducting, Part One
  • Preparing and Conducting, Part Two

 Session 4: The Audit

  • Basics of an Audit
  • Identifying, Collecting and Preserving Evidence
  • Listening Techniques
  • Questioning Techniques
  • Questioning Exercise

 Session 5: Audit Checklist

  • Developing an Audit Checklist
  • Developing an Audit Checklist, Part One
  • Developing an Audit Checklist, Part Two
  • Developing an Audit Checklist, Part Three
  • Developing an Audit Checklist, Part Four

 Session 6: Conducting an Audit

  • Conducting the Audit

 Session 7: Noncompliance and Corrective Action

  • Recording Noncompliance
  • Taking Corrective Action

 Session 8: Audit Closing

  • Closing Meeting
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Crisis Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Creative Thinking and Innovation Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: What Is Creativity And Innovation?

  • Creativity And Innovation: A Breakdown
  • What Am I?
  • Know Your Creative Potential

Session 3: Individual Creativity

  • Know Yourself
  • Practice Makes Perfect
  • Give Yourself Some Distance
  • Give Yourself Time
  • Organize Your Life
  • Educate Yourself
  • Boost Your Creative Juices

Session 4: Get Creative

  • Pre-Assignment Review

Session 5: Developing The Right Environment For Creativity

  • What Does A Creative Environment Look Like?
  • Work In An Easy And Uninterrupted Concentration
  • Make Sure You Have Everything You Need
  • Take A Break When You Need To
  • Make Your Creative Space Your Own Space
  • Exercise And Eat Well
  • Get Plenty Of Rest
  • Clear Your Mind
  • Summary
  • Build Your Creative Environment

Session 6: Creativity And Innovation In Business

  • The Role Of Creativity And Innovation In Business
  • The Birth Of The Four Seasons: A Case Study
  • Questions

Session 7: Where Does Creativity Fit Into The Problem-Solving Process?

  • Problem-Solving Models
  • Another Perspective For Creative Problem Solving
  • Breaking Down The Model
  • Keeping An Open Mind
  • Solving Problems The "Right" Way
  • Phase One
  • Perception
  • Definition
  • Analysis
  • Analysis As A Funnel
  • Phase Two
  • Creative Thinking Methods
  • Brainstorming
  • Checkerboard
  • Research And Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Planning
  • Implementation
  • Solution Planning Worksheet

Session 8: Defining The Problem

  • Problem Identification
  • Eight Essentials To Defining A Problem
  • Rephrase The Problem
  • Rephrasing Example
  • Expose And Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Practice Multiple Perspectives
  • Turn It Upside Down
  • Frame The Problem Purposely And Positively
  • Tie It All Together
  • Using The Power Of Eight
  • Problem One
  • Problem Two
  • Problem Three
  • Problem Four

Session 9: Creative Techniques

  • The RAP Model
  • RRRAAAP
  • Case Study
  • Summary
  • The Shoe Swap Technique
  • Breaking Down The Model
  • Techniques For Success
  • Walk A Mile
  • Using Mind Mapping
  • Advantages Of The Mind Map
  • Creating A Mind Map
  • Map It Out!
  • Metaphors And Analogies
  • Using Metaphors And Analogies To Express Ideas
  • Make A Metaphor
  • Situation/Solution Reversal
  • Case Study
  • Reverse It To Solve It
  • Bring On The Toys!
  • Draw Instead Of Write
  • Use Objects
  • Draw It Out!

Session 10: Encouraging Creativity In A Team

  • About Brainstorming
  • Creating Ground Rules
  • Individual Brainstorming
  • Plan It Out!
  • Rolestorming
  • Case Study
  • Act It Out!
  • The Stepladder Technique
  • Stepladder Model
  • Breaking Down The Model
  • Brainwriting
  • Steps To Brainwriting
  • Advantages Of Brainwriting
  • The Slip Writing Technique
  • The Crawford Slip Writing Technique Model
  • Breaking Down The Model

Session 11: Putting It All Together

  • Nancy Clue And The Case Of The Software Upgrade
  • Task
  • Create Ideas And Choose Your Solution

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want To Go
  • How I Will Get There

Course 4 - Certificate In Developing a High Reliability Organization Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Preoccupation with Failure
  •     Resistance to Simplification
  •     Sensitivity to Operations
  •     Commitment to Resilience
  •     Deference to Expertise

Session 2: What is a High Reliability Organization?

  •     High Reliability Organizations
  •     Links in the Chain, Part One
  •     Links in the Chain, Part Two
  •     HRO Principles

Session 3: Key Concepts

  •     Expectations, Normalization, and Mindfulness
  •     Normalization
  •     Mindfulness
  •     Making Connections
  •     Case Study

Session 4: The Anticipation Principles

  •     Preoccupation with Failure
  •     Case Study
  •     Making Connections
  •     Resistance to Simplification
  •     Case Study
  •     Making Connections
  •     Sensitivity to Operations
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 5: The Containment Principles

  •     Commitment to Resilience, Part One
  •     Commitment to Resilience, Part Two
  •     Case Study
  •     Making Connections
  •     Deference to Expertise
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 6: Auditing for High Reliability

  •     Auditing Techniques
  •     Churchill’s Four Questions
  •     Making Connections
  •     Sample Audit Questions

Session 7: Test Driving

  •     Case Study, Part One
  •     Case Study, Part Two
  •     Case Study, Part Three
  •     Task

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Managing Pressure and Maintaining Balance Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Under Pressure!

  •     Understanding Pressure
  •     Costs to the Employee
  •     Costs to Society
  •     Benefits of Creating Balance
  •     Pre-Assignment Review
  •     What the Statements Mean

Session 3: Getting to the Heart of the Matter

  •     Identifying Your Pressure Points
  •     What Are Your Pressure Points?
  •     Creating an Action Plan
  •     Pressure Point One
  •     Pressure Point Two
  •     Pressure Point Three
  •     Getting Prepared
  •     SPIRIT
  •     Considering Our Resources
  •     Asking for Help
  •     Finding the Right Helper
  •     Making Connections

Session 4: Emotional Intelligence

  •     The Seven Human Emotions
  •     What Do Emotions Tell Us?
  •     Summary
  •     The Emotional Map
  •     Plutchiks Wheel of Emotions
  •     Validating Emotions in Others
  •     Technique Two: SOLER
  •     Communication Tips and Tricks
  •     Words of Wisdom
  •     What is Optimism?
  •     Making the Shift
  •     What is Pessimism?
  •     Words of Wisdom
  •     Resilience

Session 5: Coping Toolkit

  •     Building the Stress Management Kit
  •     What is Anger?
  •     Controlling Our Response
  •     The Five Dimensions of Anger
  •     Making Connections
  •     Expressing Yourself
  •     I Messages
  •     The Assertive Formula
  •     Making Connections

Session 6: Getting Organized

  •     Why Prioritize?
  •     Identifying the Must-Do List
  •     Getting Help
  •     Doing It!

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

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Delivery Method Online
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Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value RM700)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 002CMEAPTBVS
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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