Business Etiquette Online Certificate Course

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Business Etiquette Online Certificate Course

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Study Business Etiquette Course Online; Be your best in any situation with the Business Etiquette Course

Create a professional, respectful atmosphere and make it a more productive workplace with our Business Etiquette Course Online. Taking our Business Etiquette Course will give you the confidence to be comfortable in all business situations and allows you to confidently present yourself as a polished professional who demands to be taken seriously.

Our Business Etiquette Online Course will help you apply good business etiquette training which will add credibility to your business stature. Colleagues, clients and business prospects are more likely to respond well to you when you dress professionally, consistently treat them with respect, and courtesy. Conversely, sloppy business etiquette has the potential to damage business relationships.

Online Business Etiquette Course examines the many facets of business etiquette, including the key areas of business networking, the proper application of meeting protocols, proper dining etiquette, how to apply business etiquette on an international scale and much more!

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Business Etiquette Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!

What you will learn with our Business Etiquette Course Online

  • Understand and explain exactly what business etiquette is and why it’s use is vital in business
  • Confidently network with others
  • Present yourself in a professional manner
  • Appreciate the significance and meaning of dress codes
  • Know how to effectively use a business card
  • Easily recalling names
  • Conducting yourself properly at a business lunch
  • Understanding and applying basic grammar rules in all forms of written communication
  • Appreciating and applying proper telephone etiquette
  • Understanding the benefits of practicing international etiquette

Business Etiquette Course Online - Requirements

The Business Etiquette Course is delivered 100 percent online.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Registered students gain unrestricted access to the Business Etiquette Course
  3. All course material is available online 24/7 and can be accessed using any device
  4. Study online from anywhere in your own time at your own pace
  5. All students who complete the course will be awarded with a certificate of completion

Business Etiquette Course Online Outline

Introduction

The immediate success of industry relies on the relationship built within the co-workers, clients, suppliers, or investors. It is essential to have the proper manner and have consideration in communicating and dealing with others. It is also vital to learn not only the technical side of a business but also how to conduct oneself in the company of others.

The learning outcomes for this module are:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Identify at least one way to minimize nervousness while in social situations.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dress casual, semi-formal, formal, and black-tie dress code.
  • Understand basic guidelines in international etiquette.

Understanding Etiquette

It is essential to have a piece of basic knowledge on what etiquette means, and the various ways business etiquette can improve a company.

Topics to be discussed include:

  • Etiquette Defined
  • Etiquette was defined as conventional rules of polite behavior by Josy Roberts, author of 'Business Etiquette Your Questions and Answers'. Etiquette mostly covers aspects of social interactions, and they are guidelines on how to behave befitting good manners while in the company of other people.
  • The Importance of Business Etiquette
  1. Branding
  2. Customer Care
  3. Employee Engagement
  4. Team Synergy

Networking for Success

It is vital to make the most of the first meeting in networking. 

Topics to be discussed include:

  • Create an Effective Introduction
  1. Project warmth and confidence
  2. State your first name and your last name
  3. When the other person has given their name, repeat it in acknowledgement
  4. Introduce strangers first
  5. Mind titles
  • Making a Great First Impression
  1. Confidence
  2. Competence
  3. Credibility
  • Minimizing Nervousness
  1. Ways to Minimize Nervousness
  2. Be informed
  3. Practice! Practice! Practice
  4. Learn relaxation techniques
  5. Meditation 
  6. Self-talk
  7. Visualization
  8. Breathing exercises
  9. Listening to music
  10. Identify your triggers
  11. Believe in what you offer
  • Using Business Cards Effectively
  1. 5 Tips on Using Cards Effectively
  2. Never be without your business cards!
  3. Follow the protocol on hierarchy
  4. Time the presentation of your card
  5. Accompany your business card with an explanation of what you can offer them
  6. When receiving a business card, show the other person that you value their card
  • Remembering Names
  1. Ways to Remember Names
  2. Repeat
  3. Use mental imagery
  4. Put it on paper
  5. Use their name in creative sentences
  6. Be genuinely interested

The Meet and Greet

This module will tackle the three steps involved in making a sufficient handshake and the four-level of conversation.

Topics to be discussed include:

  • The Three-Step Process
  • A handshake is a standard part of interacting in social gatherings. It is considered as a gesture of goodwill.
  • The Three-Step Process to Handshake
  1. Facial Expression
  2. Shake Hands
  3. Greet the Person
  • The Four Levels of Conversation
  • It is essential to be sensitive at the context of the conversation and the comfort level of the person being conversed with. The four levels of conversation are mainly based on the degree and amount of personal disclosure
  1. Small Talk
  • Commonly known as the exchange of pleasantries stage
  • Talks about generic topics wherein both are comfortable discussing
  1. Fact Disclosure
  • Tackles about some basic facts about a person
  • Also known as a “getting-to-know” stage
  1. Viewpoints and Opinions
  • Discusses various topics
  • This often requires the “buffering effect” of the first two stages
  1. Personal Feelings
  • Disclosure and acknowledgement of personal feelings

The Dining in Style

Conducting business over meals is another way to build business relationships because meals offer a more casual atmosphere compared to offices. There are various etiquette rules to remember when dining with social associates.

Topics to be discussed include:

  • Understanding Your Place Setting
  • Place settings vary depending on the menu and the formality of the dining event.
  1. Basics to Remember
  2. Solids on the left, liquids on the right
  3. Forks are on the left, knives, and spoons on the right side of the plate.
  4. Work your way inwards with the utensils.
  5. Follow the 'rule of three's.'
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions

Eating Out

This module will discuss the basic courtesies that need to be observed while eating out.

Topics to be discussed include:

  • Ordering in a Restaurant
  1. As with many places, say ‘please’ and ‘thank you’ especially when addressing the waiter or server.
  2. Don’t order the most expensive item
  3. If you’re the host, cue the server subtly at the start of the meal
  4. Don’t order for your associate
  5. If, after looking at the menu, you see items that you are uncertain about, ask your server any questions that you may have
  • About Alcoholic Beverages
  • Alcohol is not recommended to be part of a business meeting because it might affect the professional atmosphere at the table.
  • Paying the Bill
  • Tipping 

Business Email Etiquette

E-mail is a convenient and effective medium to communicate about business. 

Topics to be discussed include:

  • Addressing Your Message
  1. Know when to use the To, Cc, and Bcc fields
  2. Using the ‘To’ field
  3. Using the ‘Cc’ field
  4. Using the ‘Bcc’ field
  5. Address the receiver by name in the first sentence of your e-mail
  • Grammar and Acronyms
  • Top 5 Technology Tips
  1. Medium is the message.
  2. Always re-read your letters.
  3. Think security
  4. Think of you recipient’s convenience
  5. Skip it if it’s not necessary

Phone Etiquette

This module will discuss the importance of developing an appropriate greeting and dealing with voicemail.

Topics to be discussed include:

  • Developing an Appropriate Greeting
  1. Say your greeting
  2. Identify yourself and the company.
  3. Inquire how you might be of assistance
  • Dealing with Voicemail
  1. Tips on leaving a voicemail message
  2. Tips on managing your own voicemail
  • Cell Phone Do’s and Don’ts

The Written Letter

This module will tackle how to write a ‘Thank You’ note, a formal letter, and an informal letter.

Topics to be discussed include:

  • Thank You Notes
  • The formality depends on the relationship between two people and the recipient of the note.
  • Formal Letters
  • Formal style is recommended for most business correspondence.
  1. Basic rules in composing formal letters
  2. Stationary
  3. Content
  4. Lay-out on Page
  5. Tone
  • Informal Letters
  • This is a shorter and more straight-forward version of a formal letter

Dressing for Success

Self-presentation is one of the significant parts of practicing etiquette. This module will talk about the various guidelines in dressing for success.

Topics to be discussed include:

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  1. Dressy Casual
  2. Semi-Formal
  3. Formal
  4. Black-tie
  • Deciding What to Wear

International Etiquette

Culture plays a role in etiquette, and each country and nation have its own set of rules for polite behavior. 

Topics to be discussed include:

  • General Rules
  • Culture affects and influences the etiquette of a person. It is vital to have an understanding and basic knowledge of the cultures there is especially when most businesses today operate globally.
  • Important Points
  1. Some cultures dress conservatively as the norm
  2. Some cultures meet and greet people with a kiss, a hug, or a bow instead of a handshake
  3. Stick to formal titles for business interactions unless invited otherwise
  4. Some cultures are less time-conscious than others
  5. Understand differences in perception of personal space
  • Preparation Tips

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials courses available at Courses For Success.

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
51%
4 star
30%
3 star
13%
2 star
5%
1 star
2%
(4881)
Average rating 4 out of 5 stars

Gilberto Andres Molina Gaviria

28 November 2020 01:13:51 PM

Excellent

Gilberto Andres Molina Gaviria

28 November 2020 12:10:41 PM

Excellent

Gilberto Andres Molina Gaviria

28 November 2020 10:23:52 AM

Excellent, 100% recommended

RENEE LOUISE WELLS

20 November 2020 12:25:14 PM

Thankyou for re-capping on organization skills for me

May Kavana

19 November 2020 08:33:03 PM

Very informative.

May Kavana

19 November 2020 06:07:01 PM

I found this course very informative. It has given me the tools that will direct me in where I need to go and do.

Alisha Roots

14 November 2020 01:14:09 PM

Great

Alisha Roots

14 November 2020 01:01:01 PM

Great coursework

Dot Mulder

14 November 2020 11:37:22 AM

This was a great course to do before I undertake the Art Therapy Course I paid for in the first place. I found that I am already really knowledgeable on the material completed. Thanks for this as I feel refreshed.

Hazel Gibson

13 November 2020 04:05:08 AM

GREAT COURSE! VERY MOTIVATING!

Anthony Prestano

12 November 2020 05:12:06 AM

very good

Anthony Prestano

12 November 2020 02:11:47 AM

really helped with my goals

Paris Grant

11 November 2020 02:21:49 PM

Great course that helped me

Diana Priestley

10 November 2020 01:28:05 PM

.

Erika Bates

8 November 2020 09:33:36 AM

Great course, taught me a lot of business aspects

Sebastien Theoret

6 November 2020 04:53:34 AM

Very good to organized days

Sebastien Theoret

6 November 2020 03:39:20 AM

Great course

sarah montgomery

4 November 2020 01:38:33 PM

really helpful and practical advice when it comes to the steps to success

Jessica Kate Morgan

4 November 2020 11:24:59 AM

really enjoyed

Jessica Kate Morgan

4 November 2020 11:06:37 AM

Lerant alot

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
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"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

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25.  Can I request for an invoice before purchase?

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26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Study Business Etiquette Course Online; Be your best in any situation with the Business Etiquette Course

Create a professional, respectful atmosphere and make it a more productive workplace with our Business Etiquette Course Online. Taking our Business Etiquette Course will give you the confidence to be comfortable in all business situations and allows you to confidently present yourself as a polished professional who demands to be taken seriously.

Our Business Etiquette Online Course will help you apply good business etiquette training which will add credibility to your business stature. Colleagues, clients and business prospects are more likely to respond well to you when you dress professionally, consistently treat them with respect, and courtesy. Conversely, sloppy business etiquette has the potential to damage business relationships.

Online Business Etiquette Course examines the many facets of business etiquette, including the key areas of business networking, the proper application of meeting protocols, proper dining etiquette, how to apply business etiquette on an international scale and much more!

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Business Etiquette Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!

What you will learn with our Business Etiquette Course Online

  • Understand and explain exactly what business etiquette is and why it’s use is vital in business
  • Confidently network with others
  • Present yourself in a professional manner
  • Appreciate the significance and meaning of dress codes
  • Know how to effectively use a business card
  • Easily recalling names
  • Conducting yourself properly at a business lunch
  • Understanding and applying basic grammar rules in all forms of written communication
  • Appreciating and applying proper telephone etiquette
  • Understanding the benefits of practicing international etiquette

Business Etiquette Course Online - Requirements

The Business Etiquette Course is delivered 100 percent online.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Registered students gain unrestricted access to the Business Etiquette Course
  3. All course material is available online 24/7 and can be accessed using any device
  4. Study online from anywhere in your own time at your own pace
  5. All students who complete the course will be awarded with a certificate of completion

Business Etiquette Course Online Outline

Introduction

The immediate success of industry relies on the relationship built within the co-workers, clients, suppliers, or investors. It is essential to have the proper manner and have consideration in communicating and dealing with others. It is also vital to learn not only the technical side of a business but also how to conduct oneself in the company of others.

The learning outcomes for this module are:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Identify at least one way to minimize nervousness while in social situations.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.
  • Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dress casual, semi-formal, formal, and black-tie dress code.
  • Understand basic guidelines in international etiquette.

Understanding Etiquette

It is essential to have a piece of basic knowledge on what etiquette means, and the various ways business etiquette can improve a company.

Topics to be discussed include:

  • Etiquette Defined
  • Etiquette was defined as conventional rules of polite behavior by Josy Roberts, author of 'Business Etiquette Your Questions and Answers'. Etiquette mostly covers aspects of social interactions, and they are guidelines on how to behave befitting good manners while in the company of other people.
  • The Importance of Business Etiquette
  1. Branding
  2. Customer Care
  3. Employee Engagement
  4. Team Synergy

Networking for Success

It is vital to make the most of the first meeting in networking. 

Topics to be discussed include:

  • Create an Effective Introduction
  1. Project warmth and confidence
  2. State your first name and your last name
  3. When the other person has given their name, repeat it in acknowledgement
  4. Introduce strangers first
  5. Mind titles
  • Making a Great First Impression
  1. Confidence
  2. Competence
  3. Credibility
  • Minimizing Nervousness
  1. Ways to Minimize Nervousness
  2. Be informed
  3. Practice! Practice! Practice
  4. Learn relaxation techniques
  5. Meditation 
  6. Self-talk
  7. Visualization
  8. Breathing exercises
  9. Listening to music
  10. Identify your triggers
  11. Believe in what you offer
  • Using Business Cards Effectively
  1. 5 Tips on Using Cards Effectively
  2. Never be without your business cards!
  3. Follow the protocol on hierarchy
  4. Time the presentation of your card
  5. Accompany your business card with an explanation of what you can offer them
  6. When receiving a business card, show the other person that you value their card
  • Remembering Names
  1. Ways to Remember Names
  2. Repeat
  3. Use mental imagery
  4. Put it on paper
  5. Use their name in creative sentences
  6. Be genuinely interested

The Meet and Greet

This module will tackle the three steps involved in making a sufficient handshake and the four-level of conversation.

Topics to be discussed include:

  • The Three-Step Process
  • A handshake is a standard part of interacting in social gatherings. It is considered as a gesture of goodwill.
  • The Three-Step Process to Handshake
  1. Facial Expression
  2. Shake Hands
  3. Greet the Person
  • The Four Levels of Conversation
  • It is essential to be sensitive at the context of the conversation and the comfort level of the person being conversed with. The four levels of conversation are mainly based on the degree and amount of personal disclosure
  1. Small Talk
  • Commonly known as the exchange of pleasantries stage
  • Talks about generic topics wherein both are comfortable discussing
  1. Fact Disclosure
  • Tackles about some basic facts about a person
  • Also known as a “getting-to-know” stage
  1. Viewpoints and Opinions
  • Discusses various topics
  • This often requires the “buffering effect” of the first two stages
  1. Personal Feelings
  • Disclosure and acknowledgement of personal feelings

The Dining in Style

Conducting business over meals is another way to build business relationships because meals offer a more casual atmosphere compared to offices. There are various etiquette rules to remember when dining with social associates.

Topics to be discussed include:

  • Understanding Your Place Setting
  • Place settings vary depending on the menu and the formality of the dining event.
  1. Basics to Remember
  2. Solids on the left, liquids on the right
  3. Forks are on the left, knives, and spoons on the right side of the plate.
  4. Work your way inwards with the utensils.
  5. Follow the 'rule of three's.'
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions

Eating Out

This module will discuss the basic courtesies that need to be observed while eating out.

Topics to be discussed include:

  • Ordering in a Restaurant
  1. As with many places, say ‘please’ and ‘thank you’ especially when addressing the waiter or server.
  2. Don’t order the most expensive item
  3. If you’re the host, cue the server subtly at the start of the meal
  4. Don’t order for your associate
  5. If, after looking at the menu, you see items that you are uncertain about, ask your server any questions that you may have
  • About Alcoholic Beverages
  • Alcohol is not recommended to be part of a business meeting because it might affect the professional atmosphere at the table.
  • Paying the Bill
  • Tipping 

Business Email Etiquette

E-mail is a convenient and effective medium to communicate about business. 

Topics to be discussed include:

  • Addressing Your Message
  1. Know when to use the To, Cc, and Bcc fields
  2. Using the ‘To’ field
  3. Using the ‘Cc’ field
  4. Using the ‘Bcc’ field
  5. Address the receiver by name in the first sentence of your e-mail
  • Grammar and Acronyms
  • Top 5 Technology Tips
  1. Medium is the message.
  2. Always re-read your letters.
  3. Think security
  4. Think of you recipient’s convenience
  5. Skip it if it’s not necessary

Phone Etiquette

This module will discuss the importance of developing an appropriate greeting and dealing with voicemail.

Topics to be discussed include:

  • Developing an Appropriate Greeting
  1. Say your greeting
  2. Identify yourself and the company.
  3. Inquire how you might be of assistance
  • Dealing with Voicemail
  1. Tips on leaving a voicemail message
  2. Tips on managing your own voicemail
  • Cell Phone Do’s and Don’ts

The Written Letter

This module will tackle how to write a ‘Thank You’ note, a formal letter, and an informal letter.

Topics to be discussed include:

  • Thank You Notes
  • The formality depends on the relationship between two people and the recipient of the note.
  • Formal Letters
  • Formal style is recommended for most business correspondence.
  1. Basic rules in composing formal letters
  2. Stationary
  3. Content
  4. Lay-out on Page
  5. Tone
  • Informal Letters
  • This is a shorter and more straight-forward version of a formal letter

Dressing for Success

Self-presentation is one of the significant parts of practicing etiquette. This module will talk about the various guidelines in dressing for success.

Topics to be discussed include:

  • The Meaning of Colors
  • Interpreting Common Dress Codes
  1. Dressy Casual
  2. Semi-Formal
  3. Formal
  4. Black-tie
  • Deciding What to Wear

International Etiquette

Culture plays a role in etiquette, and each country and nation have its own set of rules for polite behavior. 

Topics to be discussed include:

  • General Rules
  • Culture affects and influences the etiquette of a person. It is vital to have an understanding and basic knowledge of the cultures there is especially when most businesses today operate globally.
  • Important Points
  1. Some cultures dress conservatively as the norm
  2. Some cultures meet and greet people with a kiss, a hug, or a bow instead of a handshake
  3. Stick to formal titles for business interactions unless invited otherwise
  4. Some cultures are less time-conscious than others
  5. Understand differences in perception of personal space
  • Preparation Tips

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials courses available at Courses For Success.

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(4881)
Average rating 4 out of 5 stars
5 star
51%
4 star
30%
3 star
13%
2 star
5%
1 star
2%

Gilberto Andres Molina Gaviria

28 November 2020 01:13:51 PM

Excellent

Gilberto Andres Molina Gaviria

28 November 2020 12:10:41 PM

Excellent

Gilberto Andres Molina Gaviria

28 November 2020 10:23:52 AM

Excellent, 100% recommended

RENEE LOUISE WELLS

20 November 2020 12:25:14 PM

Thankyou for re-capping on organization skills for me

May Kavana

19 November 2020 08:33:03 PM

Very informative.

May Kavana

19 November 2020 06:07:01 PM

I found this course very informative. It has given me the tools that will direct me in where I need to go and do.

Alisha Roots

14 November 2020 01:14:09 PM

Great

Alisha Roots

14 November 2020 01:01:01 PM

Great coursework

Dot Mulder

14 November 2020 11:37:22 AM

This was a great course to do before I undertake the Art Therapy Course I paid for in the first place. I found that I am already really knowledgeable on the material completed. Thanks for this as I feel refreshed.

Hazel Gibson

13 November 2020 04:05:08 AM

GREAT COURSE! VERY MOTIVATING!

Anthony Prestano

12 November 2020 05:12:06 AM

very good

Anthony Prestano

12 November 2020 02:11:47 AM

really helped with my goals

Paris Grant

11 November 2020 02:21:49 PM

Great course that helped me

Diana Priestley

10 November 2020 01:28:05 PM

.

Erika Bates

8 November 2020 09:33:36 AM

Great course, taught me a lot of business aspects

Sebastien Theoret

6 November 2020 04:53:34 AM

Very good to organized days

Sebastien Theoret

6 November 2020 03:39:20 AM

Great course

sarah montgomery

4 November 2020 01:38:33 PM

really helpful and practical advice when it comes to the steps to success

Jessica Kate Morgan

4 November 2020 11:24:59 AM

really enjoyed

Jessica Kate Morgan

4 November 2020 11:06:37 AM

Lerant alot

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Benefits:
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Course Summary

Course ID: 020BEOSC
Delivery Mode: Online
Access: Lifetime
Tutor Support: Yes
Time: Study at your own pace
Duration: 6-8 Hours
Assessments: Yes
Qualification: Certificate

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