Active Listening Online Bundle, 5 Certificate Courses

Learn the Basics of Active Listening

Active Listening Online Bundle, 5 Certificate Courses

NOW ONLY

RM1023

Save RM2626 (72%)
OFF RRP RM3649
Get Info Pack

Get Active Listening, Conversational Leadership, Communication Strategies, Self-Leadership and Emotional Intelligence in this Bundle

1. Active Listening: Learn the Basics of Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

2. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

3. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

4. Self-Leadership: Explore The Four Pillars Of Self-Leadership

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.

5. Emotional Intelligence: Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Active Listening Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Active Listening Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems and Solutions
  • Making Connections

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Conversational Leadership Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Self-Leadership Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Self-Leadership

  •     Defining Self-Leadership
  •     Defining Self-Leadership
  •     Four Pillars of Self-Leadership
  •     Making Connections

Session 3: Knowing Who You Are

  •     Creating a Personal Vision Statement
  •     Step One Identify Your Values
  •     Step Two Define Your Values
  •     Step Three Put It All Together
  •     Identifying Dreams and Setting Goals
  •     Dream Examples
  •     SPIRIT
  •     Writing Tips
  •     Getting Goals on Paper
  •     Setting Ourselves Up For Success
  •     Building Accountability Into Your Goals

Session 4: Change Management

  •     Control and Change
  •     Making Connections

Session 5: Knowing What You Do

  •     Your Behavior
  •     Negative Cues
  •     Positive Cues
  •     Making Connections
  •     Making Connections
  •     Lifelong Learning
  •     Lifelong Learning
  •     Learning Plans
  •     Making Connections

Session 6: Motivation for Optimists

  •     Motivation from Within
  •     Making Connections
  •     Creating a Motivational Climate
  •     The Value of Optimism
  •     ABC’s of Optimism
  •     Pessimism vs. Optimism
  •     VET Process
  •     Adversities

Session 7: Using What You Know

  •     Our Physical Self
  •     Questions to Consider
  •     Questions to Consider
  •     Emotional Intelligence
  •     The Seven Emotions
  •     What Do Emotions Tell Us
  •     Applying Emotional Intelligence

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Active Listening, Conversational Leadership, Communication Strategies, Self-Leadership and Emotional Intelligence in this Bundle

1. Active Listening: Learn the Basics of Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

2. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

3. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

4. Self-Leadership: Explore The Four Pillars Of Self-Leadership

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know.

5. Emotional Intelligence: Develop Your Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Active Listening Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Active Listening Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems and Solutions
  • Making Connections

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Conversational Leadership Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Self-Leadership Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Self-Leadership

  •     Defining Self-Leadership
  •     Defining Self-Leadership
  •     Four Pillars of Self-Leadership
  •     Making Connections

Session 3: Knowing Who You Are

  •     Creating a Personal Vision Statement
  •     Step One Identify Your Values
  •     Step Two Define Your Values
  •     Step Three Put It All Together
  •     Identifying Dreams and Setting Goals
  •     Dream Examples
  •     SPIRIT
  •     Writing Tips
  •     Getting Goals on Paper
  •     Setting Ourselves Up For Success
  •     Building Accountability Into Your Goals

Session 4: Change Management

  •     Control and Change
  •     Making Connections

Session 5: Knowing What You Do

  •     Your Behavior
  •     Negative Cues
  •     Positive Cues
  •     Making Connections
  •     Making Connections
  •     Lifelong Learning
  •     Lifelong Learning
  •     Learning Plans
  •     Making Connections

Session 6: Motivation for Optimists

  •     Motivation from Within
  •     Making Connections
  •     Creating a Motivational Climate
  •     The Value of Optimism
  •     ABC’s of Optimism
  •     Pessimism vs. Optimism
  •     VET Process
  •     Adversities

Session 7: Using What You Know

  •     Our Physical Self
  •     Questions to Consider
  •     Questions to Consider
  •     Emotional Intelligence
  •     The Seven Emotions
  •     What Do Emotions Tell Us
  •     Applying Emotional Intelligence

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Emotional Intelligence Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment 
  • Pre-Course Assessment

Session 2: History of Emotional Intelligence

  • History of Emotional Intelligence, Part One
  • Making Connections, Part One
  • Making Connections, Part Two
  • History of Emotional Intelligence, Part Two

Session 3: Emotional Intelligence Defined

  • Definitions and Thoughts
  • The Six Seconds Model
  • Making Connections

Session 4: Blueprint

  • Instructions
  • Identify Emotions
  • Understand and Manage
  • Use and Communicate

Session 5: Optimism 

  • Defining Optimism and Pessimism
  • Choosing Our Approach
  • ABC's of Optimism
  • Pessimism versus Optimism
  • VET Process 
  • Adversities

Session 6: Validating Emotions in Others

  • The VALUE Technique
  • The SOLER Technique
  • Communication Technique

Session 7: Understanding Emotions

  • The Seven Human Emotions
  • What Do Emotions Tell Us?
  • Applying Emotional Intelligence
  • Positives and Negatives
  • The Emotional Map
  • Plutchik's Wheel of Emotions

Session 8: Setting Your Personal Vision

  • Defining Your Principles
  • Creating Your Vision
  • Understanding Your Values
  • Defining Our Values
  • Identifying Our Influences
  • Think in Terms of Relationships
  • Creating Your Vision Statement
  • What's Standing in Your Way?
  • Think in Terms of Relationships
  • Relationship Worksheet
  • Creating Your Vision Statement

Session 9: A Personal Action Plan

  • Starting Point 
  • Where I Want to Go
  • How I Will Get There
  • Summary
  • Recommended Reading List

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only RM1023 Save RM2626 (72%)
OFF RRP RM3649
Delivery Method

Online - Certificate

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value RM700)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID: 002ALOC5CB
Delivery Mode: Online
Access: Unlimited lifetime access to course material
Time: Study at your own pace
Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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